Privacy Policy

AMBULA values the privacy and security of the personal data of all its customers, employees and partners. This Privacy Policy document explains clearly and transparently how we collect, use, store and protect personal data in the context of our activities and services. We are committed to complying with the applicable rules and laws, in particular the General Data Protection Regulation (GDPR) and other legislation specific to the health sector.
1. Data Controller
AMBULA, headquartered at Rua António Rocha Madaíl nº 46 B 3800-509 Aveiro, is the entity responsible for processing the personal data we collect and use in the context of providing our services.
2. Personal Data Collected
AMBULA may collect and process the following personal data:
  • Identification data: Name, address, civil identification number, telephone number and email address.
  • Health Data: Clinical information necessary to guarantee the provision of ambulance transportation services, such as medical conditions, treatment history and other relevant information.
  • Geolocation data: Location information to facilitate the provision of services in real time.
  • Navigation Data: Information on the use of our digital platforms (WebPage and MobileApp).
3. Purpose of data processing
The personal data collected is used for the following purposes:
  • Provision and management of non-emergency individual ambulance transportation services.
  • Scheduling and coordination of services through our platforms.
  • Communication with clients, partners and employees.
  • Continuous improvement of services, including analysis of customer feedback and ratings.
  • Compliance with legal and regulatory obligations, particularly those stipulated by INEM and ARS.
  • Ensuring the safety and integrity of operations, including audits and inspections.
4. Sharing Data with Third Parties
AMBULA may share personal data with:
  • Service Partners: Ambulance transport companies that are part of our network and are duly registered and certified by INEM.
  • Regulatory bodies: INEM, ARS or other competent authorities, whenever required by law.
  • Service Providers: Third parties who provide us with technical support services, data hosting, and other services necessary for the operation of our platforms, always under a strict duty of confidentiality.
5. Data Security
AMBULA implements appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction. Our IT infrastructure complies with best security practices and is regularly audited.
6. Data subjects' rights
Data subjects have the right to:
    • Access your personal data.
    • Request the rectification of incorrect or incomplete data.
    • Request the deletion of your data, where applicable.
    • Object to the processing of your personal data or request the restriction of processing.
    • Request the portability of your data, under the terms of the law.
    • Withdraw consent at any time, without compromising the lawfulness of the processing carried out on the basis of the consent previously given.
    To exercise any of these rights, you can contact us by email: [email de contacto].
7. Data Retention
Personal data will only be kept for the period necessary to fulfill the purposes for which it was collected, or as required by law. At the end of the retention period, the data will be securely deleted.
8. Changes to the Privacy Policy
AMBULA reserves the right to update this Privacy Policy at any time in response to legal or operational changes. Updates will be published on our platforms and notified to data subjects as appropriate.
9. Contact
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us through the following means:
  • Email: geral@ambula.pt
  • Address: Rua António Rocha Madaíl nº 46 B 3800-509 Aveiro
  • Phone: 926422372
AMBULA undertakes to respond to all requests as quickly as possible and in accordance with the applicable legal requirements.
This document has been drawn up in accordance with the applicable legal and regulatory provisions, ensuring that personal data is processed responsibly and with full respect for the rights of its owners.

Date updated: August 29, 2024
AMBULA – Non-Urgent Ambulance Transport Service
Privacy Policy